Kennedy airport is indeed terrible. Too small, too crowded, too ugly. The board at the gate had contradictory information. Conflicting PA systems. We stood for ten minutes, not moving, in the jetway, a small space that gets warm when full of people. No explanation. And $4 Snapple. Bad design! I hate bad design. Fix it.
The Seattle airport is clean, functional, and not crowded. It is great.
