So, if you're using Mendeley and you have all of your citations (references) in a Word document on your Mac, and you are ready to submit your Word document, you need to change all the field codes from field codes into regular old text showing the result of the field codes.
Word help does not help (bastards). The Internets assumes you are not using an awesome Unix-based OS, and tells you to select all the text and then use control-shift-F9. This does not work on a Mac, even though there is a control key. It's close, though:
Command-A (select all the text in the doc).
Command-Shift-F9 (changes all the field codes to text of just the results).
Better on a Mac:
Command-A (select all the text in the doc).C/o Adept Scientific from three years ago, and it still works today with Word Mac 2011.
Command-6 (changes all the field codes to text of just the results).